Refund policy
Refund and Exchange Policy
We want buying from Gentle Mile to feel safe. You have 30 days from delivery to ask for an exchange or a refund. You never have to ship the shoes back.
Wrong size: free first exchange
Email us your order number, a photo of the shoes and the size you need. We send the new size at no cost. Keep the first pair, give it away or donate it. The first exchange on each order is free.
Not happy: full refund
Email us your order number and a photo of the shoes. Once we approve it, we refund the full price of the product and any shipping you paid to your original payment method within 5 business days. Your bank may take a few more days to show it.
Damaged or wrong item
Send us a photo within 30 days of delivery and we will send a replacement or refund you, whichever you prefer.
Gifts
The person who received the shoes can ask for the exchange. Refunds always go to the person who paid.
Good to know
- One refund per order.
- Every request is reviewed by a person. We may decline requests that look like abuse, such as repeated refunds on several orders.
- Orders that have not shipped yet can be canceled for a full refund.
How to ask
Email formastudio671@gmail.com with your order number and a photo. We answer within one business day.